My account

Create a BikUp account

To create your account, click the Login button at the top right of the screen or go directly to the login page.

Login issues

Check that the email address and password you entered are correct.
If needed, use the Forgot password feature.

If the problem persists, contact our support team at support@bikup.app.
An identity verification may be requested to secure access to your account.

Forgot password

If you forgot your password, go to the recovery page:
https://bikup.app/en/auth/forgot

Enter the email address associated with your account. You will receive an email containing a reset link.

View my rentals and bookings

From your account, click on your profile picture, then on Trips.
You will find all your past, ongoing, and upcoming bookings there.

Edit my account information

Once logged in, click on your profile picture at the top right, then go to your Profile.
You can edit your personal information there.

Complete my profile

A complete profile increases your chances of getting bookings.
From your personal space, click on your profile picture, then on Profile to complete your details.

Change my email address

To change the email address associated with your account, go to your Profile, make the desired changes, then click Save.

Change the site language

To change the interface language, log in and go to Settings.
In the Language and appearance section, select your preferred language.

Delete my account

To delete your account, log in to BikUp, click on your profile picture at the top right, and go to Settings.
At the bottom of the page, click Delete my account and confirm your choice.

Registration on BikUp

Registration on BikUp is completely free.
Once registered, you can browse listings, compare bikes, and submit booking requests.

Switch my profile to professional status

If you are a rental professional, you can indicate this directly from your profile.

Additional information will be required.
Using BikUp as a professional implies issuing an invoice at the end of each rental.

For more details, please refer to the
Terms and Conditions of Use.

Rules for communication between renters and owners

BikUp encourages respectful, clear, and secure communication between platform members.

Key rules to follow:

• use a polite and courteous tone in all discussions,
• use BikUp’s messaging system exclusively before a booking is confirmed,
• respect the conditions agreed with the other party, especially meeting times and locations.

In case of any issue or dispute, our support team remains available to assist you.