BikUp
Rent your bike

Booking & payment

Bike trip

I have a rental request, what should I do?

You can find all rental requests by logging in to your profile and clicking on Bookings. By clicking on the booking, you can:

  • accept it
  • decline it
  • chat with the renter
First booking? Before you can accept, you'll need to create your account with our payment provider, Stripe, to enter your bank details (where to receive the money). You only need to do this once: you'll then be redirected to the booking to confirm it.
Warning: once you receive the booking request, you have 48 hours to respond. After that, the booking will be automatically cancelled.
We always send you an email to let you know about a new booking. So keep an eye on your inbox (and remember to check your spam folder!).

What next? How does the renter pay?

Once the booking request is accepted, the bike is reserved. The renter then has 72 hours to pay for the rental. After this period, the booking will be cancelled and the bike will be available to rent again for other users.

The renter has paid, what next?

You've confirmed the bike is available and the renter has paid for the rental; all that's left is to agree with them on a meeting place and time and any accessories you're providing.

The renter's contact details appear on the booking once the renter has paid for it. To ensure traceability and secure exchanges, always prefer BikUp messaging.

Mission accomplished: the rental is over! ✨

Once the rental is over, it will be closed automatically. Four days after the end of the rental, if no problem has been reported, the transfer to your bank account is triggered automatically.

In addition, you and the renter will each receive an email asking for your review of this rental. You have 5 days to fill in the form.

What if I've accepted a rental but I'm no longer available?

The first thing to do is let the renter know as early as possible. Then you can cancel it (directly from the rental page). The renter will then be fully refunded.

Warning: if you cancel a booking on the day of departure, you risk:
  • a financial penalty from BikUp for the harm caused
  • and/or a suspension of your account
To find out more, see the GTU - General Terms of Use.

Reasons why your booking was cancelled by the administrator:

Bookings are cancelled if:

  • the owner did not respond to the booking request within 48 hours of the rental request.
  • the renter did not pay for the booking within 72 hours of the rental request being accepted.
  • the booking started without having been paid.

Tips to boost your listing

Payment & BikUp commission