How a rental works

Find out how a rental works on BikUp

Whether you're a renter or an owner, everything is designed so your rental runs smoothly! At every step, you'll be kept informed of the status of your rental until it ends. Our goal: your enjoyment. Since a good example is worth more than 1,000 explanations, below we tell you the story of Camille and Andrea...

Andrea

Tenant of a travel bike

Rent a bike

Camille

Owner of a travel bike

Rent your bike

Listing a bike

Camille wants to rent her travel bike that he doesn't use every weekend. She registers on Bikup and files a listing.

Find a bike

Andrea is looking for a bike to go ride 4 days with her friends. He requests a reservation by indicating his dates.

Acceptance of booking

Camille confirms the booking and sends a message to Andrea to set the meeting place and time.

Handling

They sign the rental contract and the inventory of the bicycle and its accessories.

The Kiff for Andrea

Andrea loves her ride on the hired bike!

Bike

They make the inventory of cycling and accessories on the return together.

End of the rental

Camille receives her money on her kitty after 4 days if no problem is reported.

Money transfer

Camille informs her rib and receives her money in less than a week.

Most frequently asked questions and their answers

Can I cancel my booking?

You can cancel a booking at any time. As a courtesy, it's good practice to let the owner know as early as possible. To cancel your booking, log in to your profile and click on Trips. Then click on the booking you want to cancel and on the Cancel button. Refund rules depend on what the owner has chosen for the listing (Flexible, Zen, Moderate or Strict).

Flexible

You can cancel up to the day before departure. You will then be refunded the rental amount, excluding BikUp service fees.

Zen

If you cancel 3 days or more before the start of the rental, you will be refunded 70% of the rental amount, excluding service fees. If you cancel less than 3 days before the start of the rental, no refund will be possible.

Moderate

If you cancel 10 days or more before the start of the rental, you will be refunded 70% of the rental amount, excluding service fees. If you cancel less than 10 days before the start of the rental, no refund will be possible.

Strict

If you cancel, no refund will be possible and the owner will receive 100% of the rental amount.

The “Zen” policy is the default option on BikUp.

In all cases, if you cancel more than 30 days before departure, you will be fully refunded (excluding service fees.)

I sent a request to the owner but they haven't replied, what should I do?

The owner has 48 hours to accept or decline a booking. To make sure you get a positive answer, feel free to send several booking requests (up to 10).

Do I need a rental agreement?

For a worry-free rental, we recommend signing a rental agreement (we offer an agreement and its rental agreement clauses), asking for a copy of an ID document and asking for a deposit (often an uncashed cheque).

Help centre

Whether you're a renter, an owner or a professional, you're in the right place! Here you'll find all the answers to your questions.

Renting out your bike