Claims and disputes

Bike trip

In the event of a claim, the rental contract you have established protects you. Rely on it and try to reach an amicable agreement with the renter. In case of damage, and in accordance with the rental contract, you may retain an amount from the deposit.

Does the disagreement persist? A question? A dispute?
You can email us at: litige@bikup.app. We’re very responsive 🤓.