Cancellation
How do I cancel my booking?
You can cancel a booking at any time from your personal space.
As a courtesy, we recommend letting the owner know as early as possible.
To cancel a booking:
- Log in to your account.
- Click on your profile picture, then on Trips.
- Select the booking concerned.
- Click on the Cancel button and confirm your choice.
What are the cancellation conditions for a rental?
When an owner publishes a listing on BikUp, they choose a cancellation policy from several options.
BikUp offers 4 cancellation policies, clearly shown on each listing before booking.
Flexible
You can cancel up to the day before departure. You will then be refunded the rental amount, excluding BikUp service fees.
Zen
If you cancel 3 days or more before the start of the rental, you will be refunded 70% of the rental amount, excluding service fees. If you cancel less than 3 days before the start of the rental, no refund will be possible.
Moderate
If you cancel 10 days or more before the start of the rental, you will be refunded 70% of the rental amount, excluding service fees. If you cancel less than 10 days before the start of the rental, no refund will be possible.
Strict
If you cancel, no refund will be possible and the owner will receive 100% of the rental amount.
The “Zen” policy is the default option on BikUp.
Cancellation by the renter
The amount of your refund depends on:
- the cancellation policy chosen by the owner,
- the time between the cancellation and the start of the rental.
The earlier you cancel, the larger the refund.
Why does it work this way?
This system protects the owner, who has reserved their bike for your rental and may have turned down other requests for the same period.
Can the owner cancel my booking?
Yes, the owner can cancel a booking if they turn out not to be available.
In that case:
- they are asked to let you know as quickly as possible,
- you are fully refunded, at no cost.
Our team is here for you if you run into a problem or dispute related to a cancellation.