Booking & payment

Can I get the owner's contact details?

To guarantee the security and traceability of exchanges, all conversations must take place through BikUp messaging.

The owner's contact details (including their phone number) are shared with you once the booking has been paid.

Payments on BikUp are secure and must be made through the platform.

If a user asks you for a direct payment (cash, bank transfer, etc.), do not go ahead and report it immediately to
moderation@bikup.app.

This is most often a problem with your bank card (limit, authorisation, authentication).

First contact your bank to find out more.
If the problem persists, contact our support team at support@bikup.app describing the situation.

Feel free to attach screenshots, it will help us reply to you faster.

Once your request has been accepted, you have 72 hours to pay for the rental. After this period, the booking is automatically cancelled.

On BikUp, you can pay with the following methods:

Your personal and financial data is sensitive. To protect it, never share it:

If a user asks you for this type of information or for an external payment, refuse and report it immediately to
moderation@bikup.app.

These steps help secure the rental for both parties.

Finding a bike

Cancellation